第2篇 section 4（课件）-《外贸英语函电》同步教学（大连理工大学出版社）

/04 Situation Performing an Order After the buyer completes the payment of an order, the customer service should contact him without delay to confirm the details of the order. If there is no stock for the goods or the order is closed because it fails to pass the audit of the Risk Control Department, the seller should express his regret and put forward such proposals as buying substitutes instead, waiting until the goods are available or replacing the order, etc.. Background Information 在买家拍下订单并付款后，客服人员需及时与买家联系，确认其订单的相关信息，如遇到因产品缺货或因未通过风控部门审核而被关闭订单等特殊情况，需及时联系买家，在表达歉意的基础上，可建议其购买类似产品、等有货了再发货或重新下单。 Background Information Specimen Letter 1-Confirmation an Order Dear friend, We are very glad to receive your order No. 8876591 for Men’s Shirts and would like to check with you the following details: Commodity: 100% Cotton Men’s Shirts Item No.: MS90135 Size & Quantity: M/2, L/2, XL/3, 2XL/3, 10 pieces in total. Packing: Each Shirt to be packed in a plastic bag, 10 pieces to a carton. Shipping Address: XXX, New York, U.S.A. Latest Time of Shipment: Oct.20, 2021 Please confirm the above order so that we can arrange production accordingly. Best regards, Maggie Task 1 Specimen Letter 1-参考译文 Dear friend, 很高兴收到第8876591号男衬衫的订单，现与您确认以下信息： 品名：全棉男衬衫，款号：MS90135 尺码和数量：M/2, L/2, XL/3, 2XL/3,共10件 包装：每件衬衫装在塑料袋里，10件装一纸箱 最晚装运期：2021年10月20日 请确认以上信息以便我们安排生产 Best regards, Task 1 Specimen Letter 2-Recommending Substitutes Dear friend, Thank you very much for your order No. 457216 for 100% Silk Ladies’ Blouses. But we have some difficulty in performing your order. The supplier just told us that the blouses you ordered are out of stock and it ‘ll take at least 30 days to produce a new batch. We suggest that you cancel this order and replace it with similar blouses. Otherwise, you’ll miss the selling season. We have updated a lot of new styles in our store. All of them can be supplied from stock. Attached is the links for our recommendation. You may open the “product detail” page for detailed