第一篇 section 16（课件）-《外贸英语函电》同步教学（大连理工大学出版社）

/16 Situation Complaintsn and Claims Be familiar with the words and expressions used in duplicate orders and repeat orders Be able to write letters of placing, accepting and refusing duplicate orders and repeat orders Aims Today In international trade, if one party breaches the contract, the other party has the right to make complaints or claims in order to get compensation. Complaints and claims in import and export business are usually made by the buyer against the seller, for problems of quality, quantity, packing or delivery. But the seller will also make complaints or claims if there is delay in opening an L/C or delay in payment, etc. by the buyer. This is the type of trade claim. The other two types of claim are insurance claim and transportation claim. The former refers to claims lodged against the insurance company when risks covered in the insurance policy occur and cause damage to the goods. The latter refers to claims against the carrier when goods are damaged due to the carrier’s fault. Background Information 当合同一方当事人因另一方当事人违约而遭受损失时，受损的一方就会向违约的一方进行投诉或索赔，要求对方补偿自己受到的损害。 在进出口业务中，较多的是买方就质量、数量、包装或交货问题向卖方投诉或索赔。但如果买方出现迟开信用证或延迟付款等问题，卖方也会做出投诉或索赔。这称为贸易索赔。 另外两种类型的索赔是保险索赔和运输索赔。前者是当保险合同承保范围内的风险发生并造成货物损失时，向保险公司提出索赔；后者是由于船公司的过错而引起货物受损时，向船公司提出索赔。 Background Information Specimen Letter 1-Complaining about Order Cancellation Dear Mr. Smith, Re: Order No. 123 Your email of Sep. 23 has received our attention. We are surprised at your sudden cancellation of your Order No.123. As you know, we started to manufacture the goods as soon as we received your order. We even declined several orders from other clients to meet your demand . Now we have already booked the shipping space and all the goods are ready for delivery. If you cancel the order ,we will suf fer a great loss. In view of our friendly business relations in the past and long-term cooperation in future , we strongly insist that you withdraw your cancellation of Order No.123 at once so that our contract won 't