Unit 8 （课件）-《跨境电商英语》同步教学（大连理工大学出版社）

Unit 8 Customer Service Learning Objectives In this unit, you are expected: • to understand the concept and the procedures of customer service; • to master the terms and expressions of customer service; • to get familiar with the ways of settling complaints and the modes of maintaining the relationships with customers; • to write emails offering inquiry service to customers. CONTENTS Part Ⅰ Lead-in Profession Zoom In Part Ⅱ Career Zoom In Part Ⅲ Real-Life Practice Part Ⅳ Listening Reading Speaking Listening Reading Speaking Writing Task 3 Part Ⅰ Lead-in Task 1 1. Directions: Discuss and give your own understanding of the following six pictures with the expressions given below. (1) ____________ (2) ______________ brand image client consultation PartⅠ Task 1 1. Directions: Discuss and give your own understanding of the following six pictures with the expressions given below. (3) ____________ (4) ______________ customer service staff Settle complaints PartⅠ Task 1 1. Directions: Discuss and give your own understanding of the following six pictures with the expressions given below. (5) ____________ (6) ______________ client evaluation late delivery PartⅠ Task 1 1. Directions: Discuss and give your own understanding of the following six pictures with the expressions given below. PartⅠ Task 2 2. Directions: Translate the following items into Chinese and then categorize them. bulk price________________ get a replacement__________ payment due date__________ ex-factory price____________ negotiate about orders___________ carrier____________ compensate for the loss_____ extra fee___________________ product catalog___________ China Post Air Mail____________ 批发价 付款到期日 洽谈订单 补偿损失 产品目录 替换产品 出厂价 运输公司 额外费用 中国邮政航空小包 PartⅠ Task 2 2. Directions: Translate the fol