Unit 7 After-sale Service（课件）-《跨境电商英语》同步教学（大连理工大学出版社）

Unit 7 After-sale Service This country is its people; the people are the country. (From Report to the 20th National Congress of the Communist Party of China) 1 After studying this chapter, you are expected to: Listen and understand what is after-sale service. Practice listening for specific information about after-sale service. Learn how to improve communication skill in handling complaints. Learn how to reply to letter of complaint. Learning Objectives 2 Part 1 Warming-up Part 3 Speaking Part 4 Reading Part 5 Applied writing Part 6 Window on China Part 2 Listening Part 7 Supplementary Materials 3 Part 1 Warming-up 4 Task 1Match the following English with their Chinese equivalents. A. slowness 1.替换 B. damage 2.损坏 C. full refund 3.劣质 D. dispute 4.在保修期之内 E. poor quality 5.全额退款 F. replacement 6.补偿损失 G. under guarantee 7.缓慢 H. make up for the loss J. original payment account I. refund terms 8.纠纷 9.原付款账号 10.退款条款 Warming-up 5 Part 2 Listening 6 A. Listen and repeat. Order number In stock Out of stock Discount delivery Positive feedback Satisfactorily Listening 7 B. Listen and complete the sentences. Listening 1.If a product costs too much, they probably _______________________________. 2.When things go wrong, a producer _________________________. 3.Quality is the__________________. High praise for a superior quality will widely spread by word of mouth. 4.It’s not a simple matter of gratifying the vanity because __________________. 5.A famous brand is often regarded as the embodiment of both high quality and reliable after-sales service. That’s why people are ready to _____________________. 6. The influence of technologies on our daily lives is_______________________________. 7.Modern lifestyle depends heavily on ________________________________________. sway to some cheaper alternatives must live up to its promises lifetime of a product brand really counts pay a higher price for it growing more and more evident the contribution of technological innovations 8