Unit 7（课件）- 《智学商务英语视听说教程3》同步教学（大连理工版）

Disputes and Claims Unit 7 1 Disputes and Claims Unit 7 Learning Objectives After completing this unit, you should be able to: · use the words and expressions for talking about disputes and claims; · know how to handle disputes and claims properly. 2 Western Dining Directions: In the following box, there are some descriptions of different situations related to disputes and complaints. Please match them to the pictures below. Part Ⅰ Warm-up 3 (1) (　　 ) (2) (　　 ) E G Part Ⅰ Warm-up 4 (3) (　　 ) (4) (　　 ) C F Part Ⅰ Warm-up 5 (5) (　　 ) (6) (　　 ) B A Part Ⅰ Warm-up 6 (7) (　　 ) (8) (　　 ) D H Part Ⅰ Warm-up 7 Directions: In the following two tasks, you are going to hear two dialogues about complaints in business cases. You’re required to complete the exercises. breach n. 破坏，违背，违反 shed v. 使脱落 layer n. 层 stable adj. 稳定的，可靠的 inferior quality 质量低劣 humid adj. 潮湿的 technical adj. 技术的，专业的 claim v./n. 要求，请求，索赔 complaint n. 投诉，抱怨 surface n. 表面 status n. 状况，状态 inferior adj. 较低的，次等的 cellar n. 地窖，地下室 moldy adj. 发霉的 solve v. 解决，解答 shortage n. 不足，短缺，缺少 Part Ⅱ Subtopic 1 —Disputes and Results 8 satisfactory adj. 令人满意的 burst v. 破裂 issue v.（正式）发给 loading n. 装货 FAS 船边交货（价格） shipment n. 装运 lodge v. 正式提出（报告、抗议等） clean B/L 洁净提单 transaction n. 交易 compensation n. 赔偿，赔偿金 Part Ⅱ Subtopic 1 —Disputes and Results 9 　　Noel receives a complaint from an important client. She asks the leader of quality control department, Benjamin, to investigate the problem of the article and get a solution. Listen to the dialogue and fill in the blanks. A: Noel, Senior Project Manager B: Benjamin, leader of QC department A: Good morning, Benjamin. I’m calling about a (1) __________ from one of our most important clients. B: What is it about? A: The article No.102 has shed its (2) _________ layer in only two weeks since they bought it. complaint 听力原文 surface Part Ⅱ Subtopic 1 —Disputes and Results 10 B: It can’t be... Have you actually seen the status of the article now? Where and how did it happen? I am afrai