内容正文:
Section A: Lead-in
2
Learning Objectives
1
Section D: After-class Activities
5
Section B: Listening Focus
3
4
Section C: Work Step by Step
1
Learning Objectives
In this unit, you will learn
to understand ways of making effective business phone calls;
to get basic information about business phone calls;
to master the new words and expressions related to business phone call;
to apply the reading skill—guessing unknown words.
Section A: Lead-in
2
I. Can you describe these pictures?
Directions: Match the words or expressions in the box with the pictures.
II. Describe the above pictures.
Directions: Work in pairs to talk about the tips for successful phone calls.
3
Section B: Embracing English
Time Management for Inbound Phone Calls
Time Management Tips for Outgoing Telephone Calls
Pre-reading Task: Answer the following questions before
reading the text.
Time Management Tips for Outgoing Telephone Calls
Time Management Tips for Outgoing Telephone Calls
Why do you need to update your information?
How to plan your outgoing phone calls?
What is the purpose of using a computer software program or PDA?
Is speakerphone useful when making a call?
Why does the author give an example in paragraph 5?
II. Choose the best answer for each of the following questions according to the text.
II. Choose the best answer for each of the following questions according to the text.
II. Choose the best answer for each of the following questions according to the text.
II. Choose the best answer for each of the following questions according to the text.
II. Choose the best answer for each of the following questions according to the text.
Pre-reading Task: Answer the following questions before reading
the text.
Time Management for Inbound Phone Calls
inbound adj.(电话)打进 来的
eat up 消耗,吃完
decrease v. 减少,减小
pull away 拉掉,扯掉
cut down 削减,缩短
burn up 消耗;烧毁
technology n. 技术,工艺 meaningless adj. 无意义的;
pr