Lesson29（课件）- 《新编国际商务英语函电》同步教学（暨南大学）（课件）- 《国际商务英语口语（第三版）》同步教学（暨南大学）

Words and Expressions Claims for Poor-Packing 29 condition 状况；条件 prompt 迅速的 scratch 抓破；擦 seek 寻找；探索 allowance 折价；津贴， consultant 顾问 compensate 补偿 affect 影响；感动 replacement 代替；代替物 Words Text Exercises Content 1 Claims for Poor-Packing 29 英国鸿飞贸易有限公司向广东顺德好宝宝玩具厂订购了1 000件玩具车，但货到目的地后发现有10%左右的玩具车因为包装不妥被压坏了，因此写信向顺德好宝宝玩具厂投诉并提出索赔方案。 顺德好宝宝玩具厂收到鸿飞贸易有限公司的投诉后，确认了对方的图片，写信向对方道歉，同意了对方的索赔方案，并表示将改进包装，希望这一事件不会影响今后的交易。 Words Text Exercises Content 2 Claims for Poor-Packing 29 A Dear Ann, We are writing to inform you that the toy cars covered by our Order No. THN14-86 arrived in such an unsatisfactory condition that we have to lodge a claim against you. Upon examination, it was found that 67 pcs are badly scratched, and some of them are even broken. It was obviously due to the improper packing, as you can see from the attached pictures. Since we cannot meet with our customers’ requirements, we suggest claim Words Text Exercises Content 3 Claims for Poor-Packing 29 that you make us an allowance of 20% on the invoiced value. This is the amount by which we propose to compensate for our customers. If you cannot accept, I’m afraid we shall have to return them for replacement, and the extra freight will be borne by you. We await your prompt reply. Yours sincerely, Words Text Exercises Content 4 Notes claim n. 索赔；赔偿 “提出索赔”：lodge/raise/file a claim 表示索赔的原因，一般接介词for： claim for damage 表示索赔的金额，一般接介词for： claim for USD 4,000 表示对某批货物索赔，一般接介词on/upon： claim on the goods 表示向某人索赔，一般接介词against/with： claim against you 5 “为某事向某人提出索赔”： lodge a claim against sb. for sth. We have to lodge a claim against you for the short delivery of 10 tons. 我们要对你方提出230套茶壶破损的索赔。 We shall file a claim against you for the damage of the 230 sets of teapots. Notes 6 claim v. 索赔；要求索赔 “为某事向某人索赔若干金额”： to claim (a compensation of) … from sb. for sth. to claim US$ 6,000 for damage to claim US$ 5,000 on the goods to claim US$ 10,000 from the insurance