Lesson28（课件）- 《新编国际商务英语函电》同步教学（暨南大学）（课件）- 《国际商务英语口语（第三版）》同步教学（暨南大学）

Words and Expressions Complaint of Wrong Goods Delivered 28 complaint 投诉；抱怨 account for 对······负有责任；证明；占百分比 voyage 航海；航次 incident 事件 presume 推定；假定 guarantee 保证；担保 come to 达到；结果是 Words Text Exercises Content 1 Complaint of Wrong Goods Delivered 28 美国WORMS WAYGS公司向广州吉祥服装有限公司订购了260打男童服装，订单号为9007BTY，货物按时到达，但买方拆箱后发现里面装的是男式衬衫，于是写信告知对方，要求对方立即补寄所需的货物。 广州吉祥服装有限公司接到WORMS WAYGS公司的投诉后，经查实有20箱货物错卸在福州码头，告之现马上转运给对方并向对方道歉，希望此事不会影响相互的伙伴关系 Words Text Exercises Content 2 Complaint of Wrong Goods Delivered 28 A Dear Jacky Chen, Re: 260 Dozen of Boys’ Wears With reference to our Order No. 9007BTY, we took delivery of the shipments on arrival of Ever Green Voyage No. 128. Unfortunately, we received completely different articles—men’s shirts. We can only presume that a mistake was made and the men’s shirts were for another order. Words Text Exercises Content complaint 3 Complaint of Wrong Goods Delivered 28 As our customers are in urgent need of the items, we hope the matter will come to your best attention. We should like to take this opportunity to suggest that special care be taken in your future deliveries. Yours faithfully, Words Text Exercises Content 4 Notes complaint n. 投诉；抱怨 lodge/make/lay a complaint against sb. We have to make a complaint about the inferior quality of the mobile phones. Any complaint about the quality of the products should be lodged within 15 days after their arrival. 你们可以向船运公司为粗鲁搬运提出投诉。 You may lodge a complaint against the shipping company about rough handling. 5 complain v. 不满；抱怨；申诉 后接介词of或about，也可接that引导的从句。 Our customers are complaining of the poor packing against us. We regret to have to complain that you have not yet delivered the goods on time. Notes 6 voyage n. 航海，航行；航次 single voyage 单程航次 round voyage 全航程，往返航次 We have shipped your goods on board s. s. APL CANADA Voy. No. 128-1. 请即告知船名及船次以便我们及时投保。 Pls inform us of the name of vessel and the Voyage No. so that we