Unit 4 Customer Service Culture Understanding & Vocabulary 课件-2023-2024学年中职高二上期英语高教版（2021）基础模块3

Customer Service Unit 4 Culture Understanding & Vocabulary Learning Objectives Knowledge Objectives: To learn new words and phrases: conduct, around the world, business culture, reference, proposal, at the beginning of, last but not least, attempt to do sth, be regarded as, rude. Ability Objectives: To learn some business cultures in different countries. Emotional Objectives: To cultivate the good business culture in China. Culture Understanding Lead in How many countries in this passage? What are the countries? There are five countries in the passage. They are China, Turkey, France, Germany and Philippines. Doing Business Around the World To conduct business around the world, you need to know the business cultures in different countries. Here are some for your reference. V. 联系 世界各地 商务文化 n. 参考 In China, you are expected to be well prepared for business meetings. For example, you are expected to make sure to have enough copies of your proposal ready for handing out. Small talk is considered particularly important at the beginning of a meeting. Last but not the least, be on time for your business activities. Being late is an offence in the Chinese business culture. China 为…做准备 例如 确保 n. 提案 拿出 在…的开始 最后 冒犯 What should we do when we take part in business meeting in China? We should be well prepared for business meeting and be on time for your business activities. 参加 Other countries When doing business in Turkey, you should have enough patience. Turkish business people do not like pressure and deadlines. Any attempt to hurry the process of negotiation may end the process. Decision making in Turkey can be slow. Be prepared to meet several times before the actual bargaining or negotiation stage. 土耳其 n. 压力 n. 最后期限 attempt to do sth 尝试做某事 n. 谈判 n. 交易 Do Turkish business people like pressure and deadlines? No, they don’t. In France, you are expected to act in a reserved manner at business meetings and avoid sharing personal information to show your