Unit 5（课件）- 《新商务英语综合教程1》同步教学（清华大学版）

Section A: Lead-in 2 Learning Objectives 1 Section D: Cultural Tips 5 Section B: Readings 3 4 Section C: Language Skills in Focus 1 Learning Objectives In this unit, you will get to know the importance of telephone manners; learn how to make and receive business calls; grasp the vocabulary related to telephone calls; review passive voice. Section A: Lead-in 2 I. What should be taken into consideration when implementing OJT? II. You want to speak to Peter Smith, the sales manager at Sunshine Company. His secretary says he is not in. you want Peter Smith to call you back as soon as possible. Work in pairs and make up a dialogue on the phone. 3 Section B: Readings 3 Section B: Readings Telephone Manners Things Never to Say on a Business Call Pre-reading Questions: What manners do you think are most important on the telephone? What other forms of office communication besides telephone to you know? Why do you think good manners on the telephone are very important? Telephone Manners Although email and instant messaging are quickly becoming standard forms of office communication, the telephone still plays an important role in business. Just like a face-to-face meeting, telephone conversations are expected to and should follow certain rules of manners to help make the experience pleasant and effective for all those involved. It’s easy to give up manners when talking over the phone. There are too many distractions, from meetings to email notifications appearing on your computer screen. Remember that a conversation over the phone carries just as much weight as a face to face meeting, as it is a great opportunity to communication real time. If your job requires being on the phone most of the day, remember it usually takes a few hours for the human vocal cords to fully warm up after a night’s sleep. Eight hours of rest usually leaves them a little rusty. When making a business call, be sure to first identify yourself and your company. If you’re routed to a