unit 11（课件）- 《国际商务英语口语（第三版）》同步教学（暨南大学）

Unit Eleven Claims www.nordridesign.com LOGO 1. New Words & Expressions 2. Useful Sentences 3. Listening Practice 4. Conversations （视频） 5. Practice & Keys to Exercises www.nordridesign.com LOGO NEW WORDS & EXPRESSIONS complain [ kəm'plein ] v. 抱怨，控诉 claim [ kleim ] n. / v. 索赔 to lodge/file a claim 提出索赔 approve [ ə'pru:v ] v. 批准, 通过 specific [ spə'sifik ] adj. 详细而精确的, 明确的 quality control system 质量控制体系 replacement [ ri'pleismənt ] n. 交换, 代替者 defective [ di'fektiv ] adj. 有缺陷的,有欠缺的 compensation [ kɔmpen'seiʃən ] 补偿, 赔偿 express [ iks'pres ] n. 快车, 快递 consumption [ kən'sʌmpʃən ] n. 消费 www.nordridesign.com LOGO NEW WORDS & EXPRESSIONS crush [ krʌʃ ] v. 压碎, 碾碎 leak [ li:k ] v. 漏, 泄漏 in good order 情况正常；整齐 proof [ pru:f ] n. 证据 apparently [ ə'pærəntli ] adv. 显然地 rough handling 粗鲁搬运 survey report 检验报告 surveyor [ sə:'veiə ] n. 检验师，检查员 contribute [ kən'tribju:t ] v. 捐助, 捐献, 贡献 is contributed to 因为 negligence[ 'neglidʒəns ] n. 疏忽 Inconvenience [ ,inkən'vi:njəns ] 麻烦, 不方便之处 www.nordridesign.com LOGO USEFUL SENTENCES 提出投诉及索赔 I’ve got a complaint to make, since this lot of goods is not up to the contract standard. 我要提出投诉，这批货不符合合同标准。 2. This is the first order between us but we are not satisfied with it. 这是我们与你方的第一笔订单，但是我们非常不满意。 3. We have to file/ lodge/ put in/ make/ raise/ register a claim against/ with/ on you for inferior quality. 我们不得不因为劣质而向你方提出索赔。 4. This consignment is much inferior in quality to our samples. 这批货的质量大大低于我