Chapter 7 Part3（课件）-《跨境电子商务英语》同步教学（北京邮电大学出版社）

Chapter 7 On-purchase Service Part 1 Payment Part 2 About an Order 1 2 3 4 5 目 录 ONTENTS 行业PPT模板http:///hangye/ 6 Part 4 Product & Store Recommendation Part 3 Package Tracking 第 3 页 Objectives be able to deal with payment problems Chapter 7 On-purchase Service be able to deal with order placing problems be able to deal with package tracking problems be able to recommend related products PART 3 Package Tracking Package Tracking 第 5 页 Package tracking provides customers with information about the route of a package and the anticipated date and time of delivery. It plays an important role in enhancing the customer’s shopping experience. There are several principles that should be paid attention to: • If the buyer’s shipping address changes, please inform the seller as soon as possible. • The seller shall deliver the goods in time to avoid unnecessary trouble. • The seller can change the logistics mode after the two parties agree with each other. 第 6 页 1. Shipping Notification When writing the shipping notice, it is usually necessary to pay attention to the following points: (1) Inform the customer that the goods have been shipped. e.g. Your parcel of kids’ clothes has been sent with tracking No. RM725132179CN. (2) Tell customers how to track their orders. e.g. You can check delivery status on website: http: //www. 17track. net/en. (3) Inform the customer of the approximate time required for logistics. e.g. You will receive the parcel in 15—25 days. (4) Tell the customer how to deal with the problem if it happens. e.g. If you have any question, contact us directly. Package Tracking 第 7 页 1. Shipping Notification Dear Philip, Thank you for your order. We have shipped out your order on March 15th by China Post Air Mail. You may log in www.17track.net to track your item 3 days later with the tracking number DR63743-42. It will take 5—25 workdays to reach your country. Hope you’ll be satisfied with our services as well as the product and we look forward to