Chapter 7 Part1（课件）-《跨境电子商务英语》同步教学（北京邮电大学出版社）

Chapter 7 On-purchase Service Part 1 Payment Part 2 About an Order 1 2 3 4 5 目 录 ONTENTS 行业PPT模板http:///hangye/ 6 Part 4 Product & Store Recommendation Part 3 Package Tracking 第 3 页 Objectives be able to deal with payment problems Chapter 7 On-purchase Service be able to deal with order placing problems be able to deal with package tracking problems be able to recommend related products PART 1 Payment Payment 第 5 页 In cross-border e-commerce transactions, sellers often encounter some payment consulting because buyers are not familiar with the payment method, do not understand the payment process, or even fail to pay. The seller should give a professional reply, make the language clear and accurate and timely help the buyer complete the order payment. Of course, there are also some buyers who feel hesitant to pay after placing an order for reasons such as high product price and long logistics time. For such hesitant buyers, the seller can urge them a little, briefly summarise the characteristics and advantages of the product to enhance the buyer’s confidence in the product, and even leave a message to the buyer on the grounds of tight inventory or imminent product failure. 1. Process of Payment Payment 第 6 页 Silk Scarf Square Scarves Neckerchief / Bag Scarf / Head Scarf / Head Wrap 1. Process of Payment Sample 1: Inquiry About Payment Methods Linda Hi, I am interested in your silk scarf and I wish to buy fifteen. Could I use PayPal to pay for my purchase? Thank you! Payment 第 7 页 1. Process of Payment Sample 1: Inquiry About Payment Methods Dear Linda, Thanks for your inquiry. We are sorry to tell you that we sell this item in lot unit, 10 pieces per lot. You can choose the quantity 2 lots. And you can leave a message about the colour you want in your order. We will make the delivery according to your requirement. And the shipping is free to your country by China Post Registered Air Mail. We are sorry to tell you that we do not accept PayPal. Please