Chapter 7 Part2（课件）-《跨境电子商务英语》同步教学（北京邮电大学出版社）

Chapter 7 On-purchase Service Part 1 Payment Part 2 About an Order 1 2 3 4 5 目 录 ONTENTS 行业PPT模板http:///hangye/ 6 Part 4 Product & Store Recommendation Part 3 Package Tracking 第 3 页 Objectives be able to deal with payment problems Chapter 7 On-purchase Service be able to deal with order placing problems be able to deal with package tracking problems be able to recommend related products PART 2 About an Order About an Order 第 5 页 After receiving the new order from the customer, the seller should complete the following steps: (1) Click the new order to view the fund approval status of the order. On the AliExpress platform, the basic order information will be approved after 24 hours, and the order will be displayed as “order to be shipped”. (2) Check inventory. The seller should check the inventory according to the customer’s new order. If the inventory is out of stock, the seller should also place a domestic order to supplement the source of goods or buy goods. (3) Write a thank you letter to the customer. The seller of a store sends a thank you letter to the customer as soon as he receives the new order. While thanking for the order, the seller explains the time of arranging delivery and the update and inquiry of relevant logistics information, so that the customer can feel the importance the seller attaches to him. A good customer’s experience is easy to bring repeat customers and cultivate loyal customers. (4) After delivery, send a letter to the customer to inform him of the delivery and the number of the logistics inquiry. 第 6 页 1. Thanks for the New Order After a customer places an order, it is always good for the seller to send the customer a thank you letter or a gift to improve the customer’s shopping experience. This kind of letter should comply with the following principles: (1) Thank for the new orders as soon as possible to enhance the customers’ satisfaction. (2) If the goods are out of stock, try to recommend similar items or reach an agr