Chapter 6 Part3（课件）-《跨境电子商务英语》同步教学（北京邮电大学出版社）

Chapter 6 Pre-sale Communication Part 1 Product Information Inquiry Part 2 Price Negotiation 1 2 3 4 5 目 录 ONTENTS 行业PPT模板http:///hangye/ 6 Part 3 Shipping and Packaging 第 3 页 Objectives be able to reply the product information inquiry Chapter 6 Pre-sale Communication be able to write price negotiation letter be able to write shipping and packaging letter PART 3 Shipping and Packaging Shipping and Packaging 第 5 页 Compared with domestic e-commerce, cross-border e-commerce has great obstacles in the delivery of goods. Cross border e-commerce should solve problems such as logistics distribution modes, customs clearance of goods, and refunds. Low freight price, fast speed and strong customs clearance ability have become a difficult problem for many sellers to overcome, and it is also the key for sellers to gain an advantage in the competition. If we can well communicate with customers about the delivery mode, the delivery time, logistics information inquiry, the time of receipt, overweight orders, tariffs and other matters before sales, we will win more trust and orders. 第 6 页 Fabianyzx Hi, would you please tell me what shipping methods you offer and when I can get my package if I order the product from your store? Thank you. Dear Fabianyzx, Thank you for your inquiry about the shipping and delivery time. We offer free shipping to most countries in the world by China Post Registered Air Mail. It usually takes 7—21 days to reach your country. If you need the item urgently, we also offer the following express shipping options: UPS, FedEx, DHL, TNT, EMS, and TOLL. But you have to pay the extra freight according to the real cost. Sample 1: Inquiry About Shipping Methods Shipping and Packaging 1. Shipping Methods and Regions 第 7 页 问题： 您好，您能告诉我你们提供什么运输方式吗？如果我从你们商店订购产品，我什么时候可以拿到包裹？非常感谢。 回复： 亲爱的Fabianyzx： 十分感谢您咨询产品的相关发货方式和交货时间。我们的产品以中国邮政航空挂号邮件的方式免运费发送到大部分国家。发货后物品将在7 ~ 21 天内抵达。您如果急着使用，也可以从以下快运中进行选择：美国联合包裹、联邦快递、敦豪速递、TNT、邮政特快专递、TOLL。不过, 您得根据实际物流成本来支付额外的费用。 Shipping