Chapter 3 Par6（课件）-《跨境电子商务英语》同步教学（北京邮电大学出版社）

Chapter 3 Product Information Part 1 Title Description Part 2 Product Specifics 1 2 3 4 5 目 录 ONTENTS 行业PPT模板http:///hangye/ 6 Part 4 Logistics Description Part 6 Return, Warranty and Feedback Part 3 Product Description Part 5 Payment Description 第 3 页 Objectives be able to make a good title Chapter 3 Product Information be able to make clear product specifics be able to make product descriptions be able to state the logistics information precisely be able to describe the payment and return policy correctly PART 6 Return, Warranty and Feedback Return, Warranty and Feedback 第 5 页 After-sales service refers to various measures taken to ensure customers’ satisfaction with products or services. Only by meeting the needs of customers can we carry out positive wordof- mouth communication. In the current situation, positive word-of-mouth plays an important role in improving the brand and product image. After-sales service shall ensure that products and services meet or exceed customers’ expectations. It is important to know whether customers are satisfied with products through various activities. After-sales service is a key link that cannot be ignored in sales management. Return, Warranty and Feedback 第 6 页 Sample 1: Return, Refund and Feedback Policy of a Mobile Phone on AliExpress RETURNS We do our best to serve our customers the best that we can. We will refund you if you return the items within 7 days of your receipt of the items for any reason. However, the buyer should make sure that the items returned are in their original conditions. If the items are damaged or lost when they are returned, the buyer will be responsible for such damage or loss and we will not give the buyer a full refund. The buyer should try to fi le a claim with the logistics company to recover the cost of damage or loss. FEEDBACK Your satisfaction and positive feedback are very important to us. Please leave feedback and 5 stars if you are satisfied with our items and services. I