Unit7 Writing（课件）-《电商物流英语》同步教学（北京邮电大学出版社）

Unit 7 Payment 目录/Content 1 2 3 4 Professional Preparation Professional Conversation Reading Grammar 5 6 Writing Culture Extension Teaching Objectives grasp the terminologies about payment grasp the sentences about negotiating the payment terms learn the rules of Non-finite Verb learn the writing method and format of Letter of Complaint master some negotiation skills about payment and have occupational qualities. After studying this unit, you are able to: Writing Letter of Business Complaint 商务投诉信就是商务活动中向对方或有关单位提出投诉的信件。投诉信包括以下三部分： 1）开头：自我介绍，交代投诉的产品或事件，表明本信的目的和要求。 2）正文：说明情况，讲清厉害，分析利弊，告诉对方你因此受到的伤害或不便，提出解决问题的建议，表明希望如何处理。 3）结尾：表达希望问题得到迅速解决的强烈愿望。希望尽快得到满意的答复。 撰写商务投诉信要注意写明投诉的原委，用词要恰当，不可因为有理就气盛，得理不饶人。 Letter of Business Complaint Sample 1 Dear Sir/Madam, I am Rose from Zhe Jiang. I bought 1000 pairs of shoes from your online store on the 20th of April,with the total value 9900 Yuan, and I got them on the 10st of May. 100 pairs of pink shoes are good, but 5 pairs of apricot shoeshave quality problem. They lose colour and we can not wear them. So I suggest you can change them for us and you should bear the freight. Looking forward to your early reply. Best regards, Rose　 Letter of Business Complaint Sample 2 Dear Manager, I write this letter is to tell you that I bought a TV set from your shop several days ago. But when I took it home and turned it on, I found it didn’t work normally. So I took it back and told the seller what had happened. I know that your shop enjoys a high reputation of good quality, so I bought the TV set in your shop. But today, I am sorry to find that such product should have such kind of problem. I hope you will look into the matter and give me a