Unit7 Part Five （课件）-《商务英语》同步教学（北京邮电大学出版社）

Unit 7 Teamwork 目录 CONTENT Starting-up Part One Reading and Critical Thinking Part Three Listening and Speaking Part Two Grammar Part Four Project Part Six Practical Writing Part Five Part Five Practical Writing Practical Writing Complaint Letters 投诉信通常是写给厂家、商店、媒体、消费者协会、政府主管部门等机构，投诉产品质量或服务方面出现的问题，抱怨社会中的不合理或不公平现象，以求得到解决的信件。投诉信作为书信的一种，应当按照书信的标准格式书写。由于投诉信的最终目的是解决问题，在写信时应当保持冷静，克制情绪，使用礼貌的书面语，避免使用过激的措辞。 Practical Writing 投诉信的正文内容通常包括以下方面： 1. 表明写信者的身份，说明写信的目的。 2. 具体阐述投诉的对象、内容和投诉的理由。注意将时间、地点、事情的经过及问题所在阐述清楚。 3. 提出解决建议，表明希望尽快解决的愿望及期望解决的时间。 4. 告知联系方式，如电话、传真、通讯地址等。 Practical Writing Practical Writing Practical Writing Directions: Recently, the construction ( 施工，建设 ) of a new shopping mall has started just next to your college and has been making a lot of noise and dust, which disturbs ( 干 扰， 打 搅 ) the students’ studying and life in general. Write a letter to the college to complain about the problem. You should write at least 120 words accoding to the guidelines given below in Chinese: A Complaint Letter About Noise and Dust Pollution 1. 表明身份，解释写信目的； 2. 描述投诉的问题； 3. 提出解决方案。 Part Six Project Project Topic: Design a Questionnaire Group Work: You are required to work as a group to conduct a survey related to college students. Design a questionnaire, collect and analyse the data, and then present your group work with a poster or a PowerPoint. You may follow the procedures below: $$