10.3 Knowledge Links（课件）-《商务英语函电》同步教学（北京邮电大学出版社）

Chapter 10Claims and Compensation 索赔与理赔 1 YCF 10.1 10.2 10.3 目录 CATALOG Case1 Case2 Knowledge Links 2 索赔与理赔从涉及各方主要分为两种情况，一是损失方向保险公司要求补偿；二是损失方向买卖合同的另一方要求补偿。情况一的函电内容，主要围绕投保险别及损失描述的专业术语和惯用语的使用。情况二的函电内容，则主要围绕合同责任的划分及损失描述的专业术语和惯用语的使用。 3 能够准确掌握索赔与理赔过程中涉及销售合同或保险合同条款，常见的术语及惯用语；并能够使用适当的字词和句式描述遭受损失的情况，表达索赔的要求。 学习目标 4 能够熟练使用销售合同或保险合同中有关保险及权责划分的英文表述，能够用英文写出简单的损失报告。 能力目标 5 10.3 Knowledge Links 6 1. We are glad to have received the documents and took delivery of the goods on arrival of s/s “Prince” at Xingang，Tianjin. “我们很高兴已经收到单据，并在‘王子’号到达天津新港后提取了货物。” “s/s”指“蒸汽船”，“Prince”为船名。 7 2. We regret to inform you that everything appears to be correct and in good condition except four broken cases. “我们遗憾地通知你方，除了四箱货物出现破损外，其他货物均处于良好条件。” “in good condition”指货物状态良好，“except”指除去（四箱破损的之外）。 8 3. We have had the cases and contents examined by the insurance surveyor. As you will see from the enclosed copy of the report，they insist that the damage be due to insurable packing and not an unduly rough handling of the case. “我公司已经请保险公司的检验员检查了包装箱和箱内货物。但是如随信附上的报告所讲，保险公司坚持破损是由可投保包装引起，不是装卸不当造成的。” “insurance surveyor”指保险公司委派的检验人员，“insist”指保险公司坚持（观点），“insurable packing”指可投保包装，根据不赔可以推断出“Elite”公司没有给货物的包装投保。 9 4. We，therefore，have to lodge a claim against you for the loss. “所以，我方不得不向贵公司投诉，请求赔偿损失。” “lodge a claim against you”意为“向你方提出索赔”。 5. We did so on the understanding that delivery could be made by January 31，2020. “我们是在货物能于2020年1月31日前到货的前提下（订货的）。” “on the understanding that”引导出条件从句。 10 6. We are surprised that we have not yet received the goods until March 2，2020. “我方非常惊讶，直到2020年3月2日才收到货物。” “are surprised that”引出负面的信息。 7. As the time for shipment is now considerably overdue，we have to ask you to inform us the reason for the delay. “由于发货严重过期，我们不得不要求你方提供造成迟误的原因。” “considerably overdue”意为“严重迟误”。 11 Ⅰ. Please answer the following questions based on the text and explanation. 请根据课文内容及讲解回答下列问题。 1. Why did Lucy write to Kevin? 2. What damage was found