Unit 10（课件）- 《世纪商务英语口语教程专业篇Ⅱ》同步教学（大连理工·2021）

世纪商务英语口语 专业篇II Unit 10 We convey our sincere apologizes to you. By studying this unit, you are expected to: learn the expressions of lodging, accepting and refusing a claim; learn to classify which part should be responsible for your complaints and claims; master commonly used expressions of after-sales; understand the approach to communicate with others on after-sales. Learning Objectives 2 Warming Up After-sales service has (1)_________________________________ in international trade. It is now an integral part of any company’s (2)___________________ from the start. Properly handled, service can be a (3)__________________ for growth. (4)___________________ to chance, it can cause an export effort to fail. Many businesses have attached importance to the study of after-sales service (5)_______________ and strive to establish and continually develop global after-sales (6)___________. placed an important role Listen to an introduction to after-sales service and fill in the blanks. export strategy foundation Ignored or left satisfaction support 3 B. Classify: Who should be responsible for the following circumstances, the seller, the buyer or the carrier? Warming Up 1. non-fulfillment of a contract 2. short-landed 3. non-delivery or part-delivery 4. wrong quantity 5. delay in opening an L/C 6. discrepancies in specification 7. goods missing 8. delay in delivery / shipment 9. insufficient packing 10. inferior or wrong quality 11. commission unpaid 12. rough handling 13. refusal to open an L/C 14. delay in payment 4 Products of the first transaction between Susan and Li Yan have been shipped to Rotterdam. But Susan finds there are two cartons of corn baskets short-landed. Scaffolding 对话译文 5 Scaffolding 对话译文 I’m so regretful. Would you give me a little time to check the bill and find out the reason? No. The goods have been shipped to Rotterdam, but my colleague told me you had shortshipped two cart