Unit 6（课件）- 《世纪商务英语口语教程基础篇II》同步教学（大连理工·2021）

1 Learning Objectives By studying this unit, you are expected to: Unit 6 I’m glad when people have new ideas. ● learn how to make suggestions; develop skills for apologizing, complaining, asking for opinions from others, agreeing and disagreeing, making suggestions, and adopting or rejecting suggestions; apply skills to surveys and giving advice. ● ● Warming Up Scaffolding Focus In Explore More 3 A. You will hear a speaker giving advice on how to deal with conflicts. Listen carefully and fill in the blanks with missing information. 听力原文 What are conflicts? 　　1. Conflicts are especially common in __________ life, for it is difficult to establish good relationship with our fellow workers. 　　2. In a conflict, one party’s __________ will be sacrificed in order to safeguard that of the other. 　　3. Conflicts are not desirable in the work for it can undermine the _________________. How to deal with conflicts? 　　4. The professional way to tackle conflicts is to make the problems _________________. 　　5. When listening to the narration of both parties, the supervisor should try to fi nd out what caused ______________________. 　　6. In the end, the supervisor should tell employees clearly the _________________ for everyone. professional interest staff relationship open to discussion unhappiness or stress reasonable outcome 5 返回听力 　　As we all know, it is not easy to get along well with others, especially colleagues. We often find that we are caught in various kinds of conflicts. Therefore, conflicts are normal in life, especially in professional life. A conflict is a problematic situation between at least two parties, where each party wishes its own interest will be fulfilled and thinks that this will happen at the cost of the other. 　　Since conflicts can easily damage the staff relationship, it is advisable to tackle conflicts rapidly. The supervisor should understand the art of preventing the escalation of conflicts, in a professional manner, by putting the probl