内容正文:
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Part 1 Practical Listening & Speaking
4
Part 2 Business Speaking
Part 3 Listening Practice
Part 4 Fun Listening
Unit 1 Could I send you our catalogue
Unit Goals
Getting past the secretary on the phone
Answering clients’ questions on the phone
Understanding telephone manners
Identifying some important abbreviations
Answering clients’ questions on the phone
Taking telephone messages
Part 1
Unit 1 Could I send you our catalogue
A Word study
Work with your partner to fill in the blanks using the words on the left. Listen and check your answers, and then follow the recording.
Your is too high. How about
$500 per machine?
(2) If we buy 40 machines, how large is
your ?
(3)We can’t supply at the moment.
(4) Do you have a 7-day ? I mean,
if the goods are poor in quality, can we return
them to you within 7 days?
(5)The is very important. We need to have your people look at our machines in time if they are broken down.
retail price
__________
discount
________
from stock
__________
back guarantee
_____________
on-site maintenance
__________________
office stationery
market leader
Personal Assistant
contact
latest model
retail price
discount
from stock
out of stock
Unit 1 Could I send you our catalogue
A Word study
(6) The goods are at the moment.
(7) I’m afraid your is too short.
Can you make it 3 years?
(8) Please feel free to me anytime.
(9) Could you the goods to us as soon as
possible? We can’t wait.
warranty period
______________
out of stock
__________
contact
_______
deliver
_______
office stationery
market leader
Personal Assistant
contact
latest model
retail price
discount
from stock
out of stock
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Unit 1 Could I send you our catalogue
A Word study
(10) We are short of