中职专用商务英语口语——预定酒店课件

Business English LOGO 商务英语口语 By Tony 1 Room Reservation LOGO 预定酒店 Task One 2 目 录 CONTENTS Part 1 Part 2 Part 3 Part 4 话题引入 Lead In Preparation 房型类别 Process 预定关键词 Review 复习 3 Lead in LOGO 话题引入 Part One 4 I、Lead In Greeting ｜ Direction ｜ Thanks ｜ Apologies ｜ Check in ｜ Farewell ｜ Hotel place Do you know how to call these facilities in a hotel ? Lobby Dining Hall Conference room Fitness room Swimming Pool Here are some pictures for you to tell. 5 Types of Room LOGO 房型种类 Part Two 6 II. Preparations Greeting ｜ Direction ｜ Thanks ｜ Apologies ｜ Check in ｜ Farewell ｜ Hotel place Common Room Types for Business travel: ● Single Room 单人间 ● Double Room 双人间 ● King Size & Queen Size Room 大床间 ● Business Room 商务标间 ● Executive Room 行政标间 ● Rear View Room 背街房 ● Front View Room 朝街房 The followings are some 7 Processes LOGO 预定关键词 Part Three 8 预定关键词 The key information you need to ask and provide: 1. What type of room do you prefer? 2. How many days will you stay and how many people to live? 3. What is the rate? 9 情景 1：询问是否有预订…… NEXT Did you have a reservation with us? /Did you make a reservation, please? —您有预订吗 No, I just arrived in this place. —没有，我刚到这里。 We have single rooms, double rooms, suites and luxury suites in our hotel. —我们有单间、双人间、套间和豪华套间。 I want a single room with window. —单人间，有窗户。 I’m sorry, we don’t have any single rooms left/all single rooms have been booked, would you like a double room? —? 对不起，我们没有单间了，双人间可以吗？。 Yes, please. —可以。 预定关键词 10 情景 2：询问入住天数、人数…… NEXT Two days, please. —住两天。 How long do you plan/expect to stay?/How many days will you stay? —请问需要住几天？ Only myself. —只有我一个人。 OK. How many people are there, please? —您一起有几个人？ OK, sir. Please wait a moment/second. —好的，请稍等。 预定关键词 11 情景 3：询问房价…… NEXT Wha