3.3索赔与理赔（课件）-《外贸英语函电》同步教学（江苏凤凰教育出版社）

履行合同 任务一 支付与信用证 任务二 运输 任务三 索赔与理赔 履行合同 1.理解“支付”相关函电书写的内容、格式、步骤，以及典型的表达。 2.理解“运输”函电书写的内容、格式、步骤，以及典型的表达。 3.理解“索赔与理赔”函电书写的内容、格式、步骤，以及典型的表达。 学习重点 任务三 索赔与理赔 I. The Purpose of Making Complaints The party making complaints aims at either the improvement of current products/services of their business partner，or the compensation for the losses caused by the wrongdoings of the business partner. Sometimes the two goals are combined when the party receiving complaints not only accepts the compensation request but also promises to deliver a better job in the future. Of course， the one who makes complaints does not always have reasonable grounds and sometimes will exaggerate the seriousness of a minor problem. Therefore the one who faces complaints needs to analyze the legitimacy of the charges using rational thinking of both business and ethics， and then respond in an appropriate manner. 知识储备 任务三 索赔与理赔 II. The Different Types of Claims Generally there are three types of claims， namely， the trade claim， the transportation claim and the insurance claim. 1. The trade claim is based on a sales contract between the two parties and is lodged by one party who suffers losses due to another party’s violation of the contract. The buyer is likely to file a claim against the seller for the latter’s delivery of goods of inferior quality. 2. The transportation claim is raised by the shipper/consignor or owner of the shipped goods against the carrier. For instance， the cargo shipped is found with damages or imperfections after its arrival at the port of destination. Another typical reason for this kind of claim is the shortage of goods. 知识储备 任务三 索赔与理赔 II. The Different Types of Claims 3. The insurance claim takes place after the insured goods are damaged or lost due to the factors， which are called risks when they have not been turned into reality， that the insurer promises to insure against. Under such circumstances， the insured should contact， without delay， the insurance company， submitt