Unit 4 Customer Service Listening and Speaking 课件-2023-2024学年中职高二上学期英语高教版（2021）基础模块3

Customer Service Unit 4 Words & Listening and Speaking 01 words 02 Warming up 03 listening 04 speaking words battery /ˈbætərɪ/ n. 电池 inconvenience /ˌɪnkənˈviːnjəns/ n. 不便；麻烦 complaint /kəmˈpleɪnt/ n. 抱怨；投诉 charge /tʃɑːdʒ/ vt. 充电 receipt /rɪˈsiːt/ n. 收据 guarantee /ˌɡærənˈtiː/ n. 保证；担保 check /tʃek/ vt. 检查；核对 patience /ˈpeɪʃəns/ n. 耐心 exchange /ɪksˈtʃeɪndʒ/ v. 调换 apology /əˈpɒlədʒi/ n. 道歉 refund /riːˈfʌnd/ vt. 退还；退款；偿还 blank /blæŋk/ adj. 空白的 deliver /dɪˈlɪvə/ vt. 递送；运载 delivery /dɪˈlɪvəri/ n. 递送；运载 delay /dɪˈleɪ/ vt. 延迟；推迟；延期 sheet /ʃiːt/ n. 单子 leaflet /ˈliːflɪt/ n. 小册子；单张广告 sincere /sɪnˈsɪə/ adj. 真诚的 sincerity /sɪnˈserɪtɪ/ n. 真诚 solution /səˈluːʃən/ n. 解决方法 arrange /əˈreɪndʒ/ v. 安排 mention /ˈmenʃən/ vt. 提及；提到 request /rɪˈkwest/ n. 要求 reduce /rɪˈdjuːs/ vt. 减少；降低 promise /ˈprɒmɪs/ v. 许诺；承诺 sports watch 运动手环 due to 由于；因为 in charge of 负责…… make sure 确保；确定 cause loss to 给……造成损失 Warming up 将下列投诉与图片相匹配。 Look and match. A. The dish is too salty. B. It is the wrong size. C. There is something wrong with the mobile phone battery. D. There is no hot water again. n. 盘子，一道菜 adj. 咸的 n. 尺码 n. 电池 1 2 3 4 B D A C Think and tick. 思考并勾选出投诉时会用到的语句。 A. We are sorry for any inconvenience caused. B. I’d like to have my mobile phone repaired. C. Excuse me, I would like to make a complaint. D. I’m calling to complain about the terrible service you provided at the restaurant. n. 不便 Would like to do sth 想要做某事 have sth done 让别人做某事 提出投诉 Listening 听录音，判断Tim去售后服务中心的目的。 Listen and choose. Tim went to the service center to 　　　　. A B C D have the screen of his mobile phone checked get his repaired mobile phone have the battery of his mobile phone exchanged have his mobile phone repaired v. 检查 v. 修理 v. 调换 Listen and tick. 再听录音，勾选下面的手机维修记录。 Name of the Customer Tim Brown Item Problem Time of Purchase Solution battery screen camera unable to charge the battery properly broken screen cannot take pictures other: 。 three weeks ago Three months ago other: