Unit 3（课件）- 《世纪商务英语口语教程基础篇II》同步教学（大连理工·2021）

1 Learning Objectives By studying this unit, you are expected to: Unit 3 What a hard day I have! ● know how to learn the ropes; develop skills for reporting the arrangements, attending telephone calls, and receiving visitors; apply skills to daily routines at the office. ● ● Warming Up Scaffolding Focus In Explore More 3 A. You will hear a college lecturer talking about how to meet and greet clients with the proper respect. Listen carefully and write down the strategies mentioned. 听力原文 Stand up when you meet someone. Smile. Make eye contact. Introduce yourself immediately. Include a statement about who you are when necessary. Offer a firm handshake. Learn how to make smooth introductions. Pay attention to names when you meet people. 5 返回听力 　　As we all know, a day in the life of every businessperson is made up of a series of meetings and greetings. Whether you are making the initial contact with a client or a colleague, you want to get off on the right foot. Doing so will make the first encounter and subsequent ones go smoothly and easily. Getting off on the wrong foot can make for a difficult recovery. Here are some simple strategies for a successful start. 　　1．Stand up when you meet someone. This allows you to engage the person on an equal level – eye to eye. By remaining seated, you send a message that you don’t think the other person is important enough to warrant the effort it takes to stand. If you find yourself in a position where you can’t stand up (such as being trapped behind a potted plant), offer an apology and an explanation. 　　2．Smile. Your facial expression says more than your words. Look as if you are pleased to meet the other person regardless of what is on your mind. Put a smile on your face for the person standing before you. 　　3．Make eye contact. Looking at the people you meet says you are focused and interested in them. If you are staring off somewhere else, you may appear to be looking for someone more to your liking to come al