内容正文:
Unit 4 Order Confirmation
1
Objectives
To understand how to confirm orders.
To write emails of order confirmation.
2
Activities
Confirm or reject?
01
How to confirm orders?
02
What to do after the order confirmation?
03
Language practice
04
3
Activity 1 Confirm or reject?
I
II
III
Suppose you sell facial masks on the friends’ circle of your WeChat and you have just received a message from a customer.
Read the order from a new customer below and underline his needs.
Work in pairs and decide whether to accept or reject the above order. Work out an outline for your acceptance or rejection.
4
I. Make a list of the major contents
Major contents
1. Confirm the product details
2. Payment
3. Delivery
4. Asking the customer to buy more if the product quality proves satisfactory
……
5
II. Read the letter and underline customer’s needs
From: erics@youngtrade.com
To: rebecca@leathercompany.com.cn
Subject: Order No. 568 for Women’s Leather Purses (IM–563)
Dear Rebecca,
In reply to your offer of August 12th, we have decided to place a trial order for the captioned purses as per the terms stated in the offer. Attached please find our order form.
Please note our customers’ requirements as follows:
1. The leather should be of the same quality as that used in the sample.
2. Each purse is packed in an airtight polythene bag, a dozen bags in a box and then 40 boxes into a carton.
3. Please effect shipment at Shenzhen to New York by Oct. 15th, 2017.
Please confirm our order by Aug. 20th. Upon receipt of your confirmation, an L/C will be issued.
We will order more if the first order with you proves to be satisfactory.
Regards,
Eric Smith
6
III. Work out an outline for acceptance or rejection.
or
accept
reject
7
III. Work out an outline for acceptance or rejection.
Our Outline: Accept
1. acknowledge the receipt of the order
2. accept the order
3. restate/confirm the order terms
4. _____________________________________
5. _____________________________________
6. _________