Unit11 part1（课件）-《跨境电子商务英语》同步教学（人民邮电版）

Unit 11 Transaction Evaluation of Cross-Border E-Commerce 1 Unit Objectives: Learn how to give feedback to five-star reviews. Learn how to deal with bad customer reviews. Learn how to leave feedback for buyers. Unit 11 Transaction Evaluation of Cross-Border E-Commerce 2 Five-Star Praise and Feedback 1 Negative Review and Feedback 2 3 CONTENTS 目录 Seller’s Evaluation of the Buyer 3 1 Five-Star Praise and Feedback 4 Warming-up Circle the phrases that are new to you and look them up in the dictionary. Read them aloud and write down their Chinese meanings. 正面评论 负面评论 五星好评 高度评价 Part 1 Five-Star Praise and Feedback （1）positive review （2）negative review （3）five star review （4）high-rated review 5 Warming-up Circle the phrases that are new to you and look them up in the dictionary. Read them aloud and write down their Chinese meanings. 客户评价 发表评论 自动反馈 恶意评论 （5）customer review （6）post reviews （7）automated feedback （8）malicious review Part 1 Five-Star Praise and Feedback 6 Warming-up 2. Group Discussion. Work in groups and discuss with you partner(s) which factor plays most important role in customer reviews and feedback. Part 1 Five-Star Praise and Feedback 7 Listening Listen to the following sentences and fill in the blanks. Part 1 Five-Star Praise and Feedback 8 Listening Listen to the following sentences and fill in the blanks. (1) When a five-star review does come in, it is one of the greatest feelings in the world—a little recognition that your hard work is . (2) You should not just let that sit on your page; you should take the time to reply and maintain the conversation with your happy customer. (3) Let the customer know that you’ll be sharing their with the rest of your staff—especially those who are named in the review itself. (4) play a significant role when it comes to customer conversions; people rely on them to discern whether you’re trustworthy. (5) When you a