Unit10 Claims (课件）-《商务英语综合教程》同步教学（高教版）

Unit Ten Claims Oral Practice Warming-up Classify: Who should be responsible for the following claims. A: The seller, B: The buyer or C: The carrier? (1)Non-fulfillment of contract (2)short-landed (3)Wrong quantity (4)Delay in opening L/C (5)Insufficient packing (6)Goods missing (7)Rough handling (8)Refuse to open an L/C (9)Discrepancies in specification (10)Delay in delivery Common Phrases for Claims (1)reject a claim (2)make a (one's) claim (3)make a claim with (against) sb (4)withdraw a claim (5) settle a claim (6)make a claim for (on) sth. (7)waive a claim (8)Sales Confirmation (9)in settlement of (10)claim for compensation Useful Sentences for Claims (1)I was asked to come to your company on my way home in order to settle the claim. (2)We have received your remittance in settlement of our claim. (3)We'd like you to replace a batch of goods completely according to the order. (4)All the documents E-mailed us should be made in the formal printing forms and send us as soon as possible for us to entertain your claims. (5)We are not in a position to entertain your claim. (6)But we regret our inability to accommodate your claim. (7)We may consider withdrawing the claim. (8)I'll write to our home office to waive our claim immediately. (9)The goods we ordered on February 12 have arrived in a damaged condition. (10)We regret to inform you that eight of the cases of your consignment arrived in a badly damaged condition. Key Words and Notes for Dialogues place an order with sb for sth 向某人订购某物 e.g. I'd like to place an order for some tea with you. 我想从贵公司订购一些茶叶。 2. due to 由于 e.g. All the buses are late due to heavy traffic. 因为交通拥挤，所有公共汽车都误点了。 3. lodge a claim against 向…提出索赔 e.g. have to lodge a claim against you for damage in transit. 我们不得不因为货物在运