8.4Claim for Inferior Quality(课件）-《商务英语函电》同步教学（中国人民大学出版社）

COMPLAINT & CLAIM Project Complaint & Claim Aims be familiar with the basic knowledge of complaint and claim key words, terms and sentence patterns be able to put what has been learnt into practice Main Points complaint and claim settlement of complaint and claim writing guide students’ practice Aims and Main Points Once a contract is signed, the exporter and the importer are obliged to carry out all the terms and conditions in the contract. Any party’s breach of the contract entitles the other to complain of or claim for the loss sustained. exporter importer complaint claim Background Information Complaint and claim refer to the situations that one party directly or indirectly causes loss to the other party due to violation of contract, and the party who suffers loss may ask the defaulter to make compensation. Reasons for complaint and claim include inferior quality, damage, delay in shipment, breakage, improper/faulty packing, wrong delivery, shortage, leakage, etc. Both the exporter and the importer may make a complaint or lodge a claim for loss or damage if the other party violates or fails to carry out the contract. In international trade, the party who suffers loss may just make a complaint when the loss or damage is not heavy. Such a complaint is aimed not only to express dissatisfaction but also to call the defaulter’s attention to preventing such things from happening again. When the amount of money involved is large or a complaint can’t be resolved satisfactorily, then the party who suffers loss will lodge a claim against the defaulter for compensation on the strength of a survey report or other official documents supporting the claim. Most complaints or claims are raised by the importers against the exporters. Sometimes, complaints or claims may be lodged by the exporters against the importers. Though the parties to a sales contract are the exporter an