Unit 21 （课件）-《商务英语（基础下册）》同步教学（高教版·2009）

Unit 21 After-sale Services Listening Speaking Business Reading Grammar Practice Exercises Homework Unit 21 After-sale Services Listening （A) 1. I’m really quite impressed by your product. 2. Are they all equipped to produce repair service? 3. If any trouble arises, we can deal with it promptly. 4. Within the warranty periods, all repairs are free. 5. All repairs are billed at cost. Mr. Brown: I’m really quite impressed by your product. But we have some questions about 1 services. Miss Li: I’m glad you asked about that. Please take a 2 at our organization chart. Mr. Brown: Hmm. I see you have several 3 offices in china. Are they all equipped to produce repair service? Miss Li: Yes, fully 4 engineers staff each office. If any trouble arises, we can deal with it promptly. Repairs take a 5 of 10 days. Mr. Brown: 6 is the warranty? Miss Li: The main mechanism carries a 7 warranty. Within the warranty periods, all repairs are free. Mr. Brown: What about after the warranty 8 ? Miss Li: All repairs are billed at cost. after-sale look regional trained maximum Listening （B) How long three-year expiration Listening （C) ● Does the company have the organization chart? ● Are regional offices equipped to produce repair service? ● Are the staffs needed to be trained? ● How long is the warranty? ● Within the warranty periods, are all repairs free? The main mechanism carries a three-year warranty. Yes. Yes. Yes. Yes. Situation：A是洗衣机产品的买主，B是生产厂家。 A为产品的维修担心，正与B就产品的售后服务事 宜进行商谈。（Now A, the buyer of the product of washing machine,