Unit 7 Travel Industry 第4课时 课件-2023-2024学年中职高三上学期英语语文版（2021）职业模块（服务类）

职业模块·服务类 Unit 7—(4) Travel Industry 职业模块·服务类 Ask and answer in pairs. Warm-up 1. Have you ever been a tour guide? 2. Do you know how to book a hotel? 3. Do you know the procedures of dealing with hotel reservation? 4. Which one do you prefer, call reservation or face-to-face reservation? 职业模块·服务类 1. Have you ever been a tour guide? 2. Do you know how to book a hotel? 3. Do you know the procedures of dealing with hotel reservation? 4. Which one do you prefer, call reservation or face-to- face reservation? No, but I really want to have a try after my graduation. Yes, I do. Nowadays it is not hard to book a hotel. Not really, I don't know the details. From my point of view, I prefer face-to-face. Because it is much easier to communicate with each other . Do you know how to answer them? Let’s read them together. 职业模块·服务类 职业模块·服务类 Words related to hotel reservation Can you read them all together? Let’s try! How about these word? Greet Reservation information Search Guest information Confirm Salutation Record reservation What should be done at each step? Step 1. Greet Step 2. Reservation information Step 3. Search Step 4. Guest information Step 5. Confirm Step 6. Salutation Step 7. Record reservation Sample Dialogue～ _Good morning(afternoon／evening). This is XX hotel. Can I help you? _Do you have any reservation? _What kind of room would you have, sir? _We have single room, double room, twin-bed room, suites and deluxe suites. _ Single room please. _Your arrival and departure dates? _Please wait a moment, I will check it. _OK, take your time… Are you familiar with them? Single room Double room TWB/Standard room Triple room Can you read all of them? Let’s try! Junior suite Executive suite Deluxe suite Presidential suite Can you read all of them? Let’s try! Suppose you are the reservationist of the hotel. Please consider these questions before you go into the next section. You are at the reception desk. Telephone