Unit 4 Office Work 第2课时 课件-2023-2024学年中职高三上学期英语语文版（2021）职业模块（服务类）

Unit 4-(2) Office Work What do you know about a secretary? Do you know how to answer phone calls in the office? A secretary ... every day, and he/she ... sometimes. Every now and then, he/she ... Who is that? This is ... speaking. Can I help you? Thank you. What do you know about an office? It’s a place where... There are a lot of... Section Ⅱ Interactive Activities Common office language to answer a phone call Listen and fill in the blanks. leave a message appreciate it make sense take a message for me Common office language to answer a phone call who’s calling got that Who is this Would you mind appreciate your help get your name repeat that Let’s read these phrases loudly together. leave a message appreciate it make sense take a message for me? who’s calling got that Who is this Would you mind appreciate your help get your name repeat that If you are making the phone call, what sentences would you use? Hi. This is... Can I speak to...? Can I leave a message? Tell him to... I want to make an appointment with...at... Thank you./ I appreciate that. Let’s read these phrases loudly together. Phone call record Read the conversation together. Phone call record Read the conversation in pairs. Phone call record Do you know why we use these words? to be polite to be sure to be efficient Phone call record Do you know more phrases to be polite, sure and efficient? Excuse me./ Good afternoon./Have a nice day. /I appreciate your help./ It’s really nice of you. pardon?/ Can you repeat it?/ It that right? / Can you email that to me?/ I will let him/her know. in no time/right now/after the call How to be a good secreatary? We know secreataries has a lot of duties, so when they are tired or excausting, how can they answer phone calls properly? They take notes. They write memos. Phone call record Now, turn to page 35 and complete the form accordingly. 652539540 √ send this year’s price list by fax today Task A Sara Smith from Marketing Department. She