Unit 5 Period 2 Reading&Writing 课件-【中职专用】高二英语同步精品课堂（外研版2021·职业模块·服务类）

Unit5 Hotel Service Period2 Reading&Writing START 外研版2021 职业模块服务类 CONTENTS PART TWO Warming up PART ONE Learning the words PART FOUR Summary& Homework PART THREE Reading & Writing PART ONE Learning the words PART ONE Learning the words power /ˈpaʊə/ n. 电 whole /həʊl/ adj. 整个的 complete /kəmˈpliːt/ adj. 完全的 electrician /ɪˌlekˈtrɪʃən/ n. 电工 patience /ˈpeɪʃəns/ n. 耐心 accident /ˈæksɪdənt/ n. 意外事件 darkness /ˈdɑːknəs/ n. 黑暗； 漆黑 behalf /bɪˈhɑːf/ n. 代表 apologise /əˈpɒlədʒaɪz/ v. 道歉 inconvenience /ˌɪnkənˈviːniəns/ n. 不便；麻烦 measure /ˈmeʒə/ n. 措施；办法 feedback /ˈfiːdbæk/ n.反馈意见 noticeboard /ˈnəʊtəsˌbɔːd/ n. 布告栏 manners /ˈmænəz/ n.(pl.) 礼仪 reliable /rɪˈlaɪəbəl/ adj. 可信赖的；可靠的 PART TWO Warming up PART TWO Warming up How long have you been in the hotel，max？ PART TWO Warming up What trouble have you met during your stay in the hotel ？ What staff gave you service before? PART TWO Warming up Do you think you’ve met good staff in the hotel ？ Learn more Hotel Reception Concierge Department Elevator man Room Service PART TWO Warming up ‹ › PART TWO Warming up When you were in trouble at hotel, who can you ask for help ？ 30 PART THREE Reading and Writing PART THREE Reading&writing walk around patience accident eletrician look into whole power cut complete Read the words and expressions. Read the dialogue and get the main points. PART THREE Reading&writing Read again and answer the questions. PART THREE Reading&writing Q1：What’s the matter with the hotel building？ Q2：What does the receptionist ask Mr.Carter to do？ Elevator failure PART THREE Reading&writing What kind of emergencies may happen at the hotel ？ water outage PART THREE Reading&writing What emergency have you experienced at the hotel ？ PART THREE Reading&writing What should the hotel do after the emergency ？ PART THREE Reading&writing Complete the apology letter with the parts of the sentences in the box. A. To make up for your loss, B. to offer you advice and suggestio