Unit 4 Customer Service（课件）（第4课时）-【中职专用】高三英语同步精品课堂（高教版2021·基础模块3）

高教版 基础模块上 /Unit4 Customer Service/ 第4课时 writing Learning Objectives complete the description of the complaint experience and reply to the complaint letter with appropriate vocabulary and sentence patterns; Write an email to deal with customer complaints; Review I’d like to express our sincere apology for…… It happened that…… The staff who…… We’ll arrange for…… We will reduce the price of the …… Sorry again for all the trouble. 6 Look the picture 描述图片发生的事件经过。 6 Look the picture 描述图片发生的事件经过。 Mary bought some apples. They sent out Mary goods on August 1,which were expected to arrive . in three days 预期 6 Look the picture 描述图片发生的事件经过。 However, Mary goods were for days. When Mary opened the box, Mary found some of the apples were . delayed eleven damaged 6 Look the picture 描述图片发生的事件经过。 Mary telephoned to .The shop decided to and give her for future orders. make a complaint send her another box of apples a 15% discount Reply a letter 假如你是店里的员工，根据Mary的投诉，回复一封电子邮件。 reply to a complaint letter express sincere apology explain the cause propose solution put forward expectations to solve the problem to solid long-term cooperation Reply a letter 假如你是店里的员工，根据Mary的投诉，回复一封电子邮件。 Dear Madame, First of all, I want to express 　　　　　　　　　 　　　 　　　, even if it was due to the bad weather. As you mentioned on the phone, some apples 　　　　　　 　　, so 　　　 　　　　 　　　　　　　　　. And we promise to 　　　　　　　　　 　　　　　　　. Hope you will support us as always. Yours sincerely 　　　 . Reply a letter 假如你是店里的员工，根据Mary的投诉，回复一封电子邮件。 Dear Madame, First of all, I want to express 　　　　　　　　　 　　　 　　　, even if it was due to the bad weather. As you mentioned on the phone, some apples 　　　　　　 　　, so 　　　 　　　　 　　　　　　　　　. And we promise to 　　　　　　　　　 　　　　　　　. Hope you will support us as always. Yours sincer