内容正文:
Unit5
Hotel Service
Period1 Listening&Speaking
START
外研版2021 职业模块服务类
CONTENTS
PART TWO
Warming up
PART ONE
Learning the
words
PART FOUR
Summary&
Homework
PART THREE
Listening &
Speaking
PART ONE
Learning the
words
PART ONE Learning the words
paint /peɪnt/ n. 油漆
emergency /ɪˈmɜːdʒənsi/ n.
紧急情况
deposit /dɪˈpɒzɪt/ n. 押金
passport /ˈpɑːspɔːt/ n. 护照
corner /ˈkɔːnə/ n. 拐角(处)
porter /ˈpɔːtə/ n.
(火车站、机场等的)行李员
sign /saɪn/ n. 指示牌;标记
disturb /dɪˈstɜːb/ v. 打扰
twin /twɪn/ adj.
成对的;双胞胎之一的
failure /ˈfeɪljə/ n. 故障;失败
luggage /ˈlʌɡɪdʒ/ n. 行李
suite /swiːt/ n. 套房
due /djuː/ adj. 应给的
housekeeper /ˈhaʊsˌkiːpə/ n. 宾馆勤杂工;管家
record /ˈrekɔːd/ n. 记录;档案
housekeeping/ˈhaʊsˌkiːpɪŋ/n.
内务工作;后勤
PART ONE Learning the words
banquet /ˈbæŋkwɪt/ n. 宴会
dry-clean /ˌdraɪˈkliːn/ v. 干洗
laundry /ˈlɔːndri/ n. 待洗的衣物;刚洗过的衣物
charge /tʃɑːdʒ/ v. 把某物记在某人的房费里/账上等
express /ɪkˈspres/ adj. 用于快速行进的
PART TWO
Warming up
Listen and match the expressions with the pictures.
Do Not Disturb
Caution: Wet Paint
Caution: Wet Floor
Fire Emergency Exit
No Smoking
Please Make Up Room
PART TWO Warming up
What jobs can you see at the hotel?
Learn more
Hotel Reception
Concierge Department
Elevator man
Room Service
PART TWO Warming up
What service have you received at the hotel?
PART TWO Warming up
PART TWO Warming up
Have you ever booked a hotel online?
Have you ever checked in at the hotel?
Passport
‹
›
PART TWO Warming up
30
Deposit
ID card
PART THREE
Listening and Speaking
PART THREE Listening&Speaking
corner
luggage
deposit
double bed
key card
passport
porter
double room
Read the words and expressions.
Listen to the dialogue and get the main points.
PART THREE Listening&Speaking
Listen again and complete the form.
PART THREE Listening&Speaking
William Carter
1669
√
15 February
17 February
√
√
ask help for your supervisor
PART THREE Listening&Speaking
If you were the receptionist, You couldn’t find Mr. Carter’s booking record due to system failure. What would you do? .
ask customer to wait a minute
Express service costs an extra 30%.
so it could be done tomorrow.
Could you please send someone to get the laundry now?
How may I help you?
Complete the dialogue with the sentences in the box, then listen and check.
PART THREE Listening&Speaking
C
D
A
B
PART FOUR FOUR
Summary&
Homework
PART THREE Summary
What are the new words and expressions?
What trouble have you met when checking in?
What is the quality of a receptionist?
PART FOUR
Homework
Discuss with partner:What’s the most important quality of a hotel receptionist?
THANK YOU
END
Unit5
Hotel Service
Period1 Listening&Speaking
外研版2021 职业模块服务类
05 U5
FLTRP
中职英语职业模块服务类学生用书
2021
Other
55195.85
XXX -
00000000 00000210 000007F5 0000000000F3FF7B 00000000 0084BB98 00000000 00000000 00000000 00000000 00000000 00000000
05 U5
FLTRP
中职英语职业模块服务类学生用书
2021
Other
27794.453
XXX -
00000000 00000210 000007F5 0000000000F3FF7B 00000000 0084BB98 00000000 00000000 00000000 00000000 00000000 00000000
05 U5
FLTRP
中职英语职业模块服务类学生用书
2021
Other
59897.65
XXX -
00000000 00000210 000007F5 0000000000F3FF7B 00000000 0084BB98 00000000 00000000 00000000 00000000 00000000 00000000
05 U5
FLTRP
中职英语职业模块服务类学生用书
2021
Other
59793.164
XXX -
00000000 00000210 000007F5 0000000000F3FF7B 00000000 0084BB98 00000000 00000000 00000000 00000000 00000000 00000000
05 U5
FLTRP
中职英语职业模块服务类学生用书
2021
Other
76851.93
XXX -
00000000 00000210 000007F5 0000000000F3FF7B 00000000 0084BB98 00000000 00000000 00000000 00000000 00000000 00000000
$$