内容正文:
B卷
一、单项选择
1. Hard work can often ______________ a lack of ability.
A. be made of B. make up for C. make up
2. Please follow your doctor’s _______________ and take the medicine.
A. advice B. information C. recommendation
3. We will solve the problem _______________.
A. as good as we can B. as good as possible C. as soon as possible
4. I would like to ______________ the inconvenience caused.
A. apologise for B. apologise C. sorry
5. Your _______________ is very important for us.
A. thanks B. understand C. feedback
6. I would like to thank you for your support _______________ our department.
A. on behalf B. on behalf of C. represents
7. — There’s no water in the room! What should I do now?
—_________________.
A. Please don’t worry, our plumber is working on it.
B. You can stay in the room.
C. Don’t walk around and wait for the water to come.
8. The room is in _______________ darkness. Is there anyone to help me?
A. whole B. complete C. completely
9. Our hotel _______________ necessary steps to prevent it from happening again.
A. took B. takes C. is taking
10. I’m a _______________ and it’s a pleasure to communicate with customers.
A. porter B. housekeeper C. receptionist
二、完形填空
Dear sir,
I’m writing to tell you something about my staying at your hotel. My wife and I 1 on Friday, 20 July and stayed for a week, though we were treated 2 and found the service excellent, we think there are one or two matters we 3 bring your attention.
We had hoped for a nice 4 from our busy lives, and your advertisement said, “comfortable and relaxing”.We went to have a chance to enjoy ourselves.However, we were 5 to find that repairs were sometimes needed, but is it 6 necessary to start early in the morning?
We had hoped to 7 in the “wonderful pool”.To our disappointment, we found that it was closed for the whole time of our stay.
I 8 you do not mind me writing to you 9 these things, but I would be happy i