Unit 4 Customer Service（课件）（第3课时）-【中职专用】高三英语同步精品课堂（高教版2021·基础模块3）

高教版 基础模块上 /Unit4 Customer Service/ 第3课时 reading Learning Objectives identify logics of complaint letters; summarize the theme of the article, sort out the complaint information and content; recognize the value of honesty in doing business. Review apology /əˈpɒlədʒɪ/ n. 道歉 arrange /əˈreɪndʒ/ v. 安排 battery /ˈbætərɪ/ n. 电池 blank /blæŋk/ adj. 空白的 charge /tʃɑːdʒ/ vt. 充电 check /tʃek/ vt. 检查；核对 complaint /kəmˈpleɪnt/ n. 抱怨；投诉 damage /ˈdæmɪdʒ/ v. 破坏 delay /dɪˈleɪ/ vt. 延迟；推迟；延期 deliver /dɪˈlɪvə/ vt. 递送；运载 delivery /dɪˈlɪvərɪ/ n. 递送；运载 exchange /ɪksˈtʃeɪndʒ/ v. 调换 guarantee /ˌɡærənˈtiː/ n. 保证；担保 inconvenience /ˌɪnkənˈviːnjəns/ n. 不便；麻烦 leaflet /ˈliːflɪt/ n. 小册子；单张广告 mention /ˈmenʃən/ vt. 提及；提到 patience /ˈpeɪʃəns/ n. 耐心 promise /ˈprɒmɪs/ v. 许诺；承诺 receipt /rɪˈsiːt/ n. 收据 reduce /rɪˈdjuːs/ vt. 减少；降低 refund /riːˈfʌnd/ vt. 退还；退款；偿还 request /rɪˈkwest/ n. 要求 sheet /ʃiːt/ n. 单子 sincere /sɪnˈsɪə/ adj. 真诚的 sincerity /sɪnˈserɪtɪ/ n. 真诚 solution /səˈluːʃən/ n. 解决方法 make sure 确保；确定 cause loss to 给……造成损失 due to 由于；因为 in charge of 负责…… sports watch 运动手环 6 Brainstorm What will you do in the following situations? 1) You received incorrectly delivered goods. 2) The delivery of your order is delayed. 3) The delivery man placed a wrong address sheet on your package. Read and choose What is the letter for? A. Making a complaint. C. Discussing business with the customer. D. Expressing thanks. B. Dealing with customer’s complaint. Read and complete Problem: . Cause: Solution: Staff on the package. 1) Send the right leaflets. 2) . 3) for future orders. leaflets delivered incorrectly placed the w