Unit 4 Customer Service（课件）（第2课时）-【中职专用】高三英语同步精品课堂（高教版2021·基础模块3）

高教版 基础模块上 /Unit4 Customer Service/ 第2课时 speaking Learning Objectives elicit the solutions and deal with complaints ; elicit customer complaints and perceive their attitude; Perceive customer-oriented service attitude and the professional principle of handling affairs according to professional procedures. Review apology /əˈpɒlədʒɪ/ n. 道歉 arrange /əˈreɪndʒ/ v. 安排 battery /ˈbætərɪ/ n. 电池 blank /blæŋk/ adj. 空白的 charge /tʃɑːdʒ/ vt. 充电 check /tʃek/ vt. 检查；核对 complaint /kəmˈpleɪnt/ n. 抱怨；投诉 damage /ˈdæmɪdʒ/ v. 破坏 delay /dɪˈleɪ/ vt. 延迟；推迟；延期 deliver /dɪˈlɪvə/ vt. 递送；运载 delivery /dɪˈlɪvərɪ/ n. 递送；运载 exchange /ɪksˈtʃeɪndʒ/ v. 调换 guarantee /ˌɡærənˈtiː/ n. 保证；担保 inconvenience /ˌɪnkənˈviːnjəns/ n. 不便；麻烦 leaflet /ˈliːflɪt/ n. 小册子；单张广告 mention /ˈmenʃən/ vt. 提及；提到 patience /ˈpeɪʃəns/ n. 耐心 promise /ˈprɒmɪs/ v. 许诺；承诺 receipt /rɪˈsiːt/ n. 收据 reduce /rɪˈdjuːs/ vt. 减少；降低 refund /riːˈfʌnd/ vt. 退还；退款；偿还 request /rɪˈkwest/ n. 要求 sheet /ʃiːt/ n. 单子 sincere /sɪnˈsɪə/ adj. 真诚的 sincerity /sɪnˈserɪtɪ/ n. 真诚 solution /səˈluːʃən/ n. 解决方法 make sure 确保；确定 cause loss to 给……造成损失 due to 由于；因为 in charge of 负责…… sports watch 运动手环 词汇扩充 apology n. 道歉 apologize v.道歉 sorry charge vt. 充电 n.费用，命令 in charge 负责，主管；在…看管下 in charge of 负责；主管 check vt. 检查；核对 check in check out deliver /dɪˈlɪvə/ vt. 递送；运载 delivery /dɪˈlɪvərɪ/ n. 递送；运载 guarantee /ˌɡærənˈtiː/ n. 保证；担保 under guarantee inconvenience n. 不便；麻烦 convenience leaflet n. 小册子；单张广告 sheet /ʃiːt/ n. 单子 booklet patience n. 耐心 out of patience 不耐烦；失去耐心 lose patience 失去耐心 sincere /sɪnˈsɪə/ adj. 真诚的 sincerity /sɪnˈserɪtɪ/ n. 真诚 sincerely  insincere solution /səˈluːʃən/ n. 解决方法 solve make sure 确保；确定 be sure cause loss to 给……造成损失 due to 由于；因为 because of sports watch 运动手环 Review Watch and think Tim had another problem. Look and find Tim’s problem. Watch a video Check the answer The sports watch always has a blank screen, Tim want to the sports watch refunded. Listen and read Staff: Good afternoon! What can I do for you, sir? Tim Brown: I’d like to have th