Unit 4 Customer Service（课件）（第1课时）-【中职专用】高三英语同步精品课堂（高教版2021·基础模块3）

高教版 基础模块上 /Unit4 Customer Service/ 第1课时 Listening Learning Objectives make a complaint as a customer and deal with the complaint as a service personnel in different situations; improve their listening skills by scanning the task before listening and taking notes while listening. Lead-in apology /əˈpɒlədʒɪ/ n. 道歉 arrange /əˈreɪndʒ/ v. 安排 battery /ˈbætərɪ/ n. 电池 blank /blæŋk/ adj. 空白的 charge /tʃɑːdʒ/ vt. 充电 check /tʃek/ vt. 检查；核对 complaint /kəmˈpleɪnt/ n. 抱怨；投诉 damage /ˈdæmɪdʒ/ v. 破坏 delay /dɪˈleɪ/ vt. 延迟；推迟；延期 deliver /dɪˈlɪvə/ vt. 递送；运载 delivery /dɪˈlɪvərɪ/ n. 递送；运载 exchange /ɪksˈtʃeɪndʒ/ v. 调换 guarantee /ˌɡærənˈtiː/ n. 保证；担保 inconvenience /ˌɪnkənˈviːnjəns/ n. 不便；麻烦 leaflet /ˈliːflɪt/ n. 小册子；单张广告 mention /ˈmenʃən/ vt. 提及；提到 patience /ˈpeɪʃəns/ n. 耐心 promise /ˈprɒmɪs/ v. 许诺；承诺 receipt /rɪˈsiːt/ n. 收据 reduce /rɪˈdjuːs/ vt. 减少；降低 refund /riːˈfʌnd/ vt. 退还；退款；偿还 request /rɪˈkwest/ n. 要求 sheet /ʃiːt/ n. 单子 sincere /sɪnˈsɪə/ adj. 真诚的 sincerity /sɪnˈserɪtɪ/ n. 真诚 solution /səˈluːʃən/ n. 解决方法 make sure 确保；确定 cause loss to 给……造成损失 due to 由于；因为 in charge of 负责…… sports watch 运动手环 Brainstorm What after-sale problems have you had in your life? wrong delivery, package delay, packet loss, quality problem, price change, return and exchange Look and Think Have you met these problems in the pictures? Look and Think It is the wrong size. There is no hot water again. What happened in the pictures? Look and Think The dish is too salty. There is something wrong with the mobile phone battery. What happened in the pictures? 咸的 电池 Think and tick 思考并勾选出投诉时会用到的语句。 A. We are sorry for any inconvenience caused. B. I’d like to have my mobile phone repaired. C. Excuse me, I would like to make a complaint. D. I’m calling to complain about the terrible service you provided at the restaurant. Sum up 信息要素 常用句型 Make a complaint The dish is too ... It is the wrong ... There is something wrong with ... There is no ...again. I’d like to have ... repaired. Excuse me, I’d like to make a complai