Unit4 Customer Service -【中职专用】高二英语同步单元知识清单（高教版2021·基础模块3）(1)

Unit4 Customer Service 一、重点词汇知识清单 I. 核心单词 (1) apology (n.)道歉 (2) patience (n.)耐心 (3) charge (v)充电 (4) check (v.)检查;核对 (5) damage (v)破坏 (6) delay (v.)推迟;延期 (7) deliver (v.)递送;运载 (8) exchange (v)调换 (9) mention (v,)提及;提到 (10) promise (v.)许诺;承诺 (11) reduce (v.)减少;降低 (12) solution (n.)解决方法 (13) sheet (n.)单子 (14) arrange (v.)安排 (15) sincere (adj.) 真诚的 II. 阅读单词 (1) refund (v.) 退还 (2) battery(n.) 电池 (3) blank(adj.) 空白的 (4) complaint (n.) 抱怨；投诉 (5) delivery(n.) 递送；运载 (6) guarantee (n.) 保证；担保 (7) inconvenience(n.) 不方便；麻烦 (8) leaflet (n.) 小册子；单张广告 (9) receipt(n.) 收据 (10) request(n.) 要求 (11) sincerity(n.) 真诚 Ⅲ. 重点短语 (1)_ make sure 确保;确定 (2) cause loss to 给......造成损失 (3) due to 由于;因为 (4) sports watch 运动手环 (5) in charge of 负责…… (6)even if 虽然 Ⅳ. 重点句型 (1) I just bought it, but it seems to have a problem now. 我刚买的(它)，但现在好像出问题了。 (2) Even if I charge it for a whole night, it still doesn't work . 即使我给它充一整晚的电，它还是不能用。 (3) Thank you for your patience . 感谢您的耐心。 (4) Please check the watch and sign your name here. 请您查验一下手表并在这里签字。 (5) We'll arrange for a second delivery as quickly as possible. 我们会尽快安排第二次发货。 (6) Hope you will support our company as before. 希望你能一如既往地支持我们公司。 (7) As you mentioned in your letter, delayed delivery will cause loss to your business. 正如你在信中所提到的，延误交货将会给你方生意带来损失。 (8) Last but not least , be on time for your business activities. 最后但同样重要的是，商务活动要准时。 二、重点语法知识清单 状语从句 状语修饰动词、形容词、词等句子成分，说明时间、地点、原因、目的、结果、条件等。名词、副词、介词短语、不定式短语和从句等均可作状语。 从句:必须符合“从句的三个必须”，即必须是句子，必须有连接词，必