Unit 4 Customer Service-【中职专用】2023年高二英语同步单元知识清单（高教版2021·基础模块3）

Unit 4 Customer Service 基础模块3同步单元知识清单 1、 词汇知识清单 I、课标词汇 apology 道歉；歉意 arrange 安排，布置 battery 电池 blank 空格，空白（处）；空的；茫然无表情的 charge 要求收费；索价；将(电池)充电费用；价钱 check 检查，核对 complaint 抱怨，诉苦；投诉，控告；疾病 damage 毁坏，损害 delay 拖延，延误，延迟，延期；耽搁 deliver 投递（信件，邮包等） delivery 投递；邮件，发送的货物；分娩；讲话方式 exchange 交换，掉换；交流 guarantee 保证，担保 inconvenience 不便;  麻烦; 困难; 带来不便者; 麻烦的人(或事物); leaflet 传单 mention 提到，说起 patience 容忍；耐心 promise 答应，允诺 receipt 收据 reduce 减少，缩减 II、拓展词汇 America polite; punctual; elegant; don’t get too close... Germany strict; punctual; efficient; formal; don't cross talk or whisper ... Britain pay attention to clothes; polite; keep one’s words; don’t smoke... Country Business Etiquette China be well prepared for business meetings; be on time for business activities Turkey have enough patience France act in a reserved manner; avoid sharing personal information Germany greatly value appointments the Philippines place a high value on trust; make arrangements ahead of time 二、句型知识清单 The dish is too... It is the wrong... There is something wrong with ... I’d like to have...repaired. Excuse me, I’d like to make a complaint. I am calling to complain about... I’m sorry for the inconvenience caused. Thanks for your patience. Even if I charge it for a whole night,it still doesn’t work. Would you please show me your receipt so that we can check whether it is still under guarantee? 提出投诉 Make a complaint The dish is too ... It is the wrong ... There is something wrong with ... There is no ...again. I’d like to have ... repaired. Excuse me, I’d like to make a complaint. I am calling to complain about... 售后问题 After-sale problems The dish is too salty. It is the wrong size. There is something wrong with the mobile phone battery. There is no hot water again. I’d like to have my mobile phone repaired. 工作人员 staff What can I do for you? What’s the problem? I am sorry for the inconvenience caused. Would you please show me your receipt so that...