内容正文:
Hotel Service
Unit 2
目 录
Warming Up
Listening and Speaking
Reading
Writing
Professional Values and Ethics
Self-Checking
I. Choose the word or expression from the box and write it on the space provided below each picture.
Warming Up
suitcase
slippers
double room
I. Choose the word or expression from the box and write it on the space provided below each picture.
Warming Up
doorman
bathroom
towel
I. Choose the word or expression from the box and write it on the space provided below each picture.
Warming Up
receptionist
tub
buffet
II. Discuss the following questions.
Warming Up
What kind of hotel would you choose to stay in?
2. Which payment methods do you like most in daily life?
3. Would you like to be a receptionist in the future?
Read the words and expressions. Guess what will happen.
Listening and Speaking
Dialogue 1 At the Front Desk
I. Listen to the dialogue and fill in the missing information.
Listening and Speaking
prefer
credit card
discount
double rooms
suite
Dialogue 1 At the Front Desk
II. Listen to the dialogue again and complete the following table.
Listening and Speaking
Double rooms.
credit card.
Yes, it does.
Yes, there is.
Yes, it does.
540 yuan
Dialogue 1 At the Front Desk
IV. Role-play.
Listening and Speaking
Suppose you are a hotel receptionist and your partner is a guest. You are receiving him/her. Make a dialogue and act it out with your partner.
Dialogue 1 At the Front Desk
IV. Role-play.
Listening and Speaking
Useful Expressions
Dialogue 1 At the Front Desk
Read the words and expressions. Guess what will happen.
Listening and Speaking
Dialogue 2 The Toilet Is Clogged
I. Listen to the dialogue and fill in the missing information.
Listening and Speaking
Receptionist: Hello, this is the 1._______________ of Summer Holiday Hotel. May I help you?
Guest: Hi, I’m calling from Room 401. Could you send someone to check the toilet? It is clogged and won’t flush.
Receptionist: Absolutely, sorry for bringing you 2. ____________