05 投诉信（精讲课件）-2024年高考英语一轮复习应用文写作必备微技能

投蒿 文体概述 投诉信是人们在遇到一些不文明现象、所购 商品质量差、售后服务不满意等情况下解决 问题的一个方法。在语言方面，要注意把握 分寸，要公平、公正。投诉信应包括三个方 面的内容： 1.表明写信目的， 投诉的内容。 投诉的具体原因。 希望得到的结果。 常用语块 1.抱怨 complain about 2.表达不满onvey/express_one's dissatisfa 3.忍受 put up with/bear A.对..满意be content/satisfied _with 5.糟糕的服务 poor service 6.采取措施 take measures 7.解决问题 deal with/solve the proble 8.预防..发生 prevent...from happening 9.调查此次事件 investigate/look into the matter/inc 10.以粗鲁的方式 in a rude manner make an apology to.../apologize 11.向..道款歉 12.出乎意料 out of one's expectation 13.不用说 needless to say 14.尽快 as soon as possible 15.把某事牢记在心 bear sth.in mind 套用句式 1.我写信是投诉关于 1.I am writing to complain about... 2.这几年我对你们的服务都很满意，但是我写信 是表达关于..的不满。 2.I have been content/satisfied with your service for years but I am writing to express my dissatisfaction about 3.我对..不满意有一些主要原因。首 先，..…更糟糕的是，.最后， 3.There are some main reasons why I am not content with...At first,..What' s worse,..Eventually,... 4.我真诚地希望你能认真调查这件事情，以及采 取怜陈港素件再欧，失incere hope that you will look into/investigate the matter/incident seriously and proper measures should be taken to prevent such an incident happening.a again. .你若能尽快某最措施逊理这个问题，我将感激 不尽。 5.I would appreciate it very much if you could take measures to deal with/solve the problem as soon as possible. I'm writing to express my dissatisfaction about the mobile phone of Dephone-S250 I bought in 20th Apr.2015 at Teemall.Ten days beforeahat, it after didn't ring or sent text messages.Then I took them send it to the seller,but was told that the model had been sold out and I had to waitn three month for a was impossibly to fix it without the right spare parts.I wagSerate on hear that.What can I wait that hearing How long?Therefore,I sincerely hope you can send to me afe one of same model.I would greatly appreciate it if you could take measures to solve the problem as soon as possible. Sincerely yours.