Unit 4 Customer Service 单元测试题-2022-2023学年中职英语高教版（2021）基础模块3

Unit 4 Transcript: Dialogue A W: Can I help you, sir? M: I’d like to have this cell phone refunded. W: What’s the problem, sir? M: The camera cannot take pictures. Dialogue B M: Good morning, Madame. What can I do for you? W: I’m here to complain about the poor service I received from your company this morning. M: I’m sorry, but what’s the problem? W: I have been sitting at the table for a whole morning. Other customers all get served except me. Dialogue C W: Hello, this is the after-sale service center. What can I do for you? M: I’d like to have my mobile exchanged. W: What’s the problem, sir? M: I found the screen of the mobile was broken when I opened the package. Dialogue D W: Morning. Anything we can do to help you? M: I’m really angry. You know, we have been partners for years. I’ve been a loyal customer of your store. W: Thank you for your support. I’m sorry. What’s the problem? M: The bag you sent me this time is a fake one, though the label is the same, but I didn’t find the product code on the official website. I request a refund. Dialogue E M: No. 13, please. W: Good morning, sir. What can I do for you? M: I’d like to have my mobile phone repaired. It seems that it won’t charge. W: OK. We’ll have your mobile phone checked in a minute. (After ten minutes) W: I’m sorry for keeping you waiting. It’s the battery. You need to have the battery exchanged. M: Is it free? W: Have you brought your receipt? We’ll make sure it is still under guarantee. M: Here you are. W: We’ll have your battery exchanged for free. But we do not have the battery now. Can you wait for two days? M: OK. W: Your phone number, please. Ⅰ. 1-7 AAABC BC won’t charge, √Yes,√Yes, change the battery, two days, phone number II. 1-5 AACBB 6. XX@Xmail.com 7. Expired dog food still on the shelf 8. became terribly ill 9. thousands of dollars 10. be affected 11-15 AEBCD III. 1. make a complaint 2. delayed 3. caused 4. Even though 5. make sure 6. won’t charge 7. Since 8.