Unit 2 Self-Control 课件-2022-2023学年中职城市轨道交通专业英语上交大版

内容九 内容八 内容七 内容六 内容五 内容四 内容三 内容二 内容一 城市轨道交通专业英语 标题八 Part 1 Service Service Awareness Unit 1 Self-Control Unit 2 Teamwork Unit 3 标题八 Unit2 Self-Control Objectives To understand why the service personal of urban rail transit should have the ability of self control. To know how to improve the ability of self control. 标题八 Unit2 Self-Control Class Hour 2 hours 标题八 Unit2 Self-Control Sentence Section A Question:What is the importance of selfcontrol in urban rail transit service? Self control is a kind of constraint control of personal feelings and behavior. A staff with strong self control can effectively control his or her emotion and action. Self control is one of the most important abilities of urban rail transit service, which is directly related to the service degree of patience. 标题八 Unit2 Self-Control The self control ability of urban rail transit service depends on staffs ideological quality and cultural quality. Service with patience embodies the basic discipline of service personnel. No matter how difficult the service situation is, workers should keep smiling and answering patiently. 标题八 Unit2 Self-Control Dialogue Section B Question: What would make you anger? Peter: Excuse me? Can you help me? Li: Yes, what is it? Peter: I think I am lost. Can you help me to get back to Holiday Inn? Li: Sure, but which Holiday Inn do you stay? Peter: Can you repeat it and slow down? Li: Which Holiday Inn? We have 3 of them in our city. Peter: I don't know. 标题八 Unit2 Self-Control Li: Do you have the phone number of the Holiday Inn? Peter: No, I don't have it. Li: Does your friend stay in Holiday Inn too? Peter: No, I travel alone. Li: What is your name? Let me call each Holiday Inn to find out which one you have registered. Peter: My name is Peter Johnson.