Unit 1 Service Awareness 课件-2022-2023学年中职城市轨道交通专业英语上交大版

内容九 内容八 内容七 内容六 内容五 内容四 内容三 内容二 内容一 城市轨道交通专业英语 标题八 Part 1 Service Service Awareness Unit 1 Self-Control Unit 2 Teamwork Unit 3 标题八 Unit1 Service Awareness Objectives To understand what is service awareness. To understand what affects service awareness. 标题八 Unit1 Service Awareness Class Hour 2 hours 标题八 Unit1 Service Awareness Sentence Section A Question: What is service awareness? How to improve service awareness? Service awareness is related to peoples personnel quality. There is some proper training for people to improve their service awareness. Service awareness is the foundation of service technique and customer satisfaction. With service awareness and mutual understanding, this kind of problem can be easily solved. 标题八 Unit1 Service Awareness Dialogue Section B Question: Question: What can you do or say to make people feel warm? (You saw someone just standing in the hallway and looking around.) Lin: Excuse me. May I help you? Peter: No, I am just looking around. Lin: I work in this station. If you need any help, please let me know. 标题八 Unit1 Service Awareness Peter: OK. I am from an advertising agency and my name is Peter. I am trying to find a good spot for a commercial ad so that all the passengers can see it. Lin: Oh, that is something I can not help with. Peter: It is alright, thanks. I just need to check out whether it is the spot. Is this the main entrance where most passengers get in and out? Lin: Yes, it is. Peter: That is great, I thought the main entrance is on the south side of the station. Thank you. Lin: It's my pleasure. 标题八 Unit1 Service Awareness Passage Section C Question: Do you know that the service awareness can make you provide help effectively and make others feel hospitable? Service Awareness Service awareness is a person's consciousness and d