Unit 4 Customer Service Reading and Writing 教案-2022-2023学年中职英语高教版（2021）基础模块3

Unit4 Customer Service Reading and Writing教案 一、教学目标 1.summarize the theme of the article,sort out the complaint information and content; 1.complete the description of the complaint experience and reply to the complaint letter with appropriate vocabulary and sentence patterns; 2.Ss can get the logics of complaint letters; 二、教学重点、难点分析 Key points:cultivate ss to make a summary about the main idea of the text. Difficult points:ss can get the key information and cultivate their mind then compare to each other. 三、教学过程 Before class: During class: Step 1 Preview 1.review and make a consolidation:invite ss to show their works to the class and make some comments. Step 2 Pre-reading 1.Discuss and answer. What will you do in the following situations? Step 3 While-reading 1.Read and Choose. (1)Ss scan the letters and choose the topic. (2)make some information and give some feedback. 2.Read and complete. (1)Ss read the letters carefully and get some information about Problem,Cause,Solution. 3.Read and tick. Ss read the contents again and again and have a discussion. Discuss in groups and guess the meaning of the sentences. Step 4 Post-reading 2.Discuss and compare. Ss read the letter and compare the differences between the two letters and analyse the contents. (2)brainstorm (3)discuss in groups and share with the whole class. Step 5 Writing 1.Read and describe. (1)according to the pictures and describe Mary's experience. (3)2.Write and practice. Ss try to reply the letter by themselves. (4)ss discuss together and make some feedback of the letter. (5)Step 6 Conclusion. The teacher make a summary about the skills of writing a letter. Step 7 Homework. 1.Read the key words and learn the expression of the letter. 2.Write a letter about change the computer you bought last time.