Unit 4 Customer Service culture understanding 教案-2022-2023学年高二上学期中职英语高教版（2021）基础模块3

Unit 4 Customer Service Culture Understanding&Group Work教案 一。教学月标 1.read about business etiquette and culture in different countries by extensive reading,so as to broaden cultural vision; 1.write a report about complaints from customers,and make recommendations to respond to complaints; 3.form good leaming habits and improve their language leaming and application ability through self-evaluation. 二、教学重难点分析 Key points:know the culture of different business polite. Difficult points:write a report and make some suggestions about foreign polite. 三、教学过程 During class: Step 1 Warming-up 1.Discuss and fill 2.Read and answer 1)Ss read the text and fill in the blanks. 2)Ss read the passage and understand the culture of business polite then choose the correct answers. 3)The teacher check the names and make some feedback. 4)the whole class discuss the problems and help ss to cultivate their polite. Step 2 Group work 1.Warming up. Discuss in the class:What should be included in such a report? 2.Finish activityland make some main problems. 3.work in groups and finish the report and then make some comments. Step 3 Conclusion Self-assessment 1.check ss if the get all the words and phrases The teacher make a summary about our lesson today. Step 4 Homework 1.finish their homework and sent them to the lass wechat 2.design some cards about different culture.