内容正文:
第六节 完形填空之亲身经历类
A
(2020·全国卷Ⅲ)As s businesswoman, I care deeply about my customers. But like anyone for whom you feel affection,__1__ can also drive you mad. They'll come rushing in, __2__ their handbag's been stolen. They'll __3__ that they left it in the changing room, create havoc (混乱) and then __4__ it had been in their car all the time. They'll have out half the __5__ in the shop, and want the only style you don't have left in a __6__ colour. I do know how upset the shop staff can get, but I try to persuade them to keep __7__.
I remember the first really __8__ customer we had at Covent Garden. She was __9__ absolutely everything, nothing was right and I was rather __10__ that she became a “regular”. After a while, she __11__ for the way she behaved at the beginning. She had split up with her husband the week before, was living in a flat __12__, and since she'd found it too much to cope with (应对), she'd taken it out on __13__ people.
That taught me a valuable __14__ and I pass it on to the people who __15__ in the market. Don't take it __16__. If a customer is rude or difficult, just think “Maybe she's had a row with her husband. Maybe her child's not __17__.” Always water it down and don't let your ego (自我) get __18__. If you do, you won' be able to __19__ it and the whole thing develops into an unpleasant scene and that __20__ everyone's day.
1.A.shopkeepers B.customers
C.salespersons D.receptionists
2.A.saying B.pretending
C.guessing D.replying
3.A.agree B.promise
C.imagine D.swear
4.A.forget B.decide
C.discover D.assume
5.A.foods B.catalogues
C.belongings D.goods
6.A.particular B.different
C.matching D.natural
7.A.fighting B.smiling
C.waiting D.changing
8.A.generous B.polite
C.careless D.difficult
9.A.curious about B.displeased with
C.patient with D.uncertain about
10.A.relaxed B.delighted
C.surprised D.embarrassed
11.A.searched B.argued
C.prayed D.apologized
12.A.by chance B.by herself
C.on purpose D.on duty
13.A.rude B.such
C.ot